You have 100 days from the date of your Purple mattress delivery to return your bed. We’ve had our original Purple mattress for over a month but knew the first night we made the right decision. After a little research, we visited a Purple store and tried out their product. “With so many options on the market, it was difficult to narrow the contenders to one.And in general, my interaction has been positive, not to mention your marketing/media helps set the tone of your cultures that you are fun and down to earth and don’t take yourselves too seriously…”- Carlos A. Good customer service (timely, helpful, and courteous correspondence). “My experience with purple overall has been a good one! Great product.Here is what actual customers had to say about Purple’s customer service: Purple earned a near-perfect score for their customer service so safe to say you can count on Purple to assist you with your needs. Purple also offers a chat feature on their site where you can speak with a company representative and ask questions. To contact Purple’s Customer Care, you can call support at 88, or sales at 88. To submit a claim, you can call Purple toll-free at 1-88. Faults in material or workmanship of the zipper cover (during the first two years).Cracks or splits in the mattress despite proper handling.Visible indentation in the mattress greater than 1″.Mattresses used in a commercial setting, such as a rental space.Injuries from the mattress, such as back pain.Purple mattresses sold secondhand or bought from an unauthorized retailer.Changes in comfort preference or changes in perceived comfort.Damages from misuse, like jumping on the bed.The Purple mattress warranty does not cover: The warranty only applies as long as you use a firm, flat, non-spring foundation and there is no damage or neglect to the bed. The warranty for your Purple Mattress is good for 10 years and starts at the original purchase date of the mattress. This is an average length for a sleep trial as most mattress brands usually offer a sleep trial anywhere from 100 nights to a full year. Your Purple Mattress comes with a 100- night sleep trial that starts from the date of your delivery. You don’t need to be home to sign the mattress when FedEx delivers the bed to your doorstep. The Purple Mattress takes 1-5 days to ship and once shipped, 4-7 business days to be delivered. PolicyĬompressed in a cylinder case delivered in 2-9 business days Read below for everything you need to know purchase-wise for your Purple mattress. Most sleepers probably wouldn’t have a problem resting on this mattress with someone else, but very light sleepers may want to consider something with slightly higher marks, like the Helix Midnight, which scored 9/10 for motion isolation. Scoring a 7.5/10 on this test, the Purple is a bit better than average in this field. The higher the score, the more effective the mattress is at isolating each side of the bed, meaning your partner can toss and turn all night long and you won’t feel a thing. Light sleepers who are often woken up by the movements of their partner need to keep motion transfer in mind while shopping for a mattress. Too Firm: While back sleepers may love the firmness of the Purple mattress, those who prefer other sleeping positions report experiencing neck and shoulder pain.Weight Capacity: While the Purple mattress doesn’t have a weight limit, several customers have complained that the gel grid collapses when heavier sleepers use it.Shipping: It can take up to 1-2 weeks for your mattress to leave the warehouse and travel in transit.US Made: The Purple mattress is made to order here in the USA.Edge Support: The Purple bed ’s medium-firm design offers great edge support that helps to reinforce the bed and reduce movement from other people.This layer cushions your hips and shoulders and helps relieve pain. Pressure Relief: A layer of hyper-elastic polymer is what gives this mattress its outstanding ability to relieve pressure on your hips and shoulders.Durability: Two layers of high-density foam give the mattress its durability and longevity.Spine Alignment: The Purple bed helps your spine maintain its natural curve even when you lie on your side by using a unique pressure-releasing material.⭐Total Score for the Purple Mattress: 8.4/10⭐ Purple Performance Pros and Cons ✅ Pros You can learn more about our scoring system and review process here. We rate each test and the total score on a scale of 1 to 10. Our final score is a combined weighted total of each score. Take a look at our score breakdown for the Purple mattress to understand which areas this mattress excels in. Mattress Advisor Score for the Purple Mattress
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